1. Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Account registration information (email address, name)
- Profile information and preferences
- Payment information for subscription services
- Communications with our support team
Usage Information
We automatically collect certain information about your use of our Service:
- Audio recordings when you use transcription features
- Documents and files you upload to your knowledge base
- Search queries and interactions with AI features
- Usage statistics and feature utilization data
- Browser extension activity when actively used
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our transcription and AI assistance services
- Process audio recordings to generate text transcriptions
- Maintain your personal knowledge base and enable search functionality
- Generate AI-powered explanations and insights
- Process subscription payments and manage your account
- Send you service-related communications and support messages
- Improve our Service through usage analysis
- Ensure security and prevent fraud
3. Data Processing and Third Parties
To provide our services, we work with trusted third-party service providers who process data on our behalf:
- Database Services: We use secure cloud database providers to store your account information and uploaded content
- AI Processing: Your text data is processed by AI services to generate explanations and insights
- Audio Transcription: Audio recordings are processed by transcription services to convert speech to text
- Search Services: Your knowledge base content is processed to enable semantic search functionality
- Payment Processing: Payment information is processed by secure payment processors
- Hosting Services: Our application is hosted on secure cloud infrastructure
These service providers are contractually bound to protect your data and use it only for the purposes we specify.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Secure communication protocols
5. Data Retention
We retain your information only as long as necessary to:
- Provide you with our Service
- Comply with legal obligations
- Resolve disputes and enforce agreements
You may request deletion of your account and associated data at any time.
6. Your Rights and Choices
You have the right to:
- Access and update your personal information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of non-essential communications
- Restrict certain data processing activities
7. Chrome Extension Privacy
Our Chrome extension:
- Only processes data when you actively use transcription or search features
- Does not collect or monitor your general browsing activity
- Processes audio only when you explicitly start transcription
- Stores minimal local data for functionality (preferences and authentication)
- Communicates only with our secure servers
8. International Data Transfers
Your information may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
9. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@telemstry.com
12. Legal Compliance
For users in the European Union and California, we provide additional rights and protections as required by GDPR and CCPA. Please contact us for specific requests related to these regulations.